Where is that board up to?
A repair passes through more hands than a sale. It is booked in at the counter, quoted, approved by the customer, worked on in the workshop and collected. Each of those steps is a handover, and each handover is a chance for the answer to “where is that board up to?” to live in someone's head rather than in a system.
The counter, the workshop and the customer each needed the same thing: to know what happens next with this board and who is responsible for it. The brief was a tool the shop could run itself, built around that job.
One job record, one next action
Every repair has a status and a defined next action. Intake brings the board details and the repair requirements into the job, a draft can be saved and picked up later when the counter is busy, and staff can follow a job from quote preparation through workshop work to collection without asking around. The dashboard groups jobs by the work that needs doing next, and a workshop view keeps assignments and progress together.
The quote is not the job
Quotes change and work moves on, so quote versions and job progress are separate parts of the same record. Customers review and approve their quote from a link on their phone, and the job keeps that decision alongside its progress and every message sent about it.
Labels, scans, messages, payment
Printed labels and scanning make the physical board and its job record easy to match. Customer messages connect quote review, repair progress and collection with that same record. When the customer comes in to collect, payment happens through Shopify POS, and the counter payment is linked back to the repair.
The team maintains its own options and message templates through shop settings, and automated browser checks cover the main workflow from intake to collection before any change reaches the counter.
The results
The first commit was on 20 March 2026 and the first production repair was recorded on 5 May 2026, so the shop was running its repairs through the app within seven weeks of the start. By 13 September it had handled 181 repairs, with the three complete months from June to August averaging 49 a month, close to 600 a year at that rate.
Boards are typically quoted the same day they come in.
Customers approved 135 of the 181 repairs through their own quote link, three in four, and every one of the 148 paid repairs was settled through Shopify POS with the payment linked back to the job. Five staff accounts use the app day to day.
A clear next step for every job
Counter staff find a repair by scan or job number and see what it is waiting on. Workshop staff have a queue of approved and active repairs. The customer hears from the shop when something changes, approves the price from their phone and pays for the same job at the counter.
Quote approval, repair status and payment stay distinct, with the next action visible alongside them, and everyone answers the same question from the same record.