Software for a specific job
Some jobs fall between the tools you already use: a repair with a quote, a queue and a pickup; a custom product with artwork and a price. We build focused applications for that work, with the connections and controls it needs, so the job stops living in someone's head.
A surfboard repair has a quote, an approval, a spot in the workshop queue and a collection text. A custom sticker order has artwork, a specification, a price and a production file. Generic tools hold one of those things well and lose the rest, so the job ends up in a spreadsheet, a group chat or one person's memory, and the day it goes wrong is the day that person is away.
We build applications around work like that. It starts with a real job: what kicks it off, what it needs to know, who decides each step and what done means. That turns into screens your team can try, with the permissions, system connections and instructions to run it. A focused tool that fits the way the job is done, and that your team can run without us standing next to them.
Sounds familiar?
The giveaway is a job that only works because one person remembers all of it.
It goes from quoting to approval to preparation to completion and everyone tracks their part differently. An application keeps the stages connected while giving the commercial decision, the work status and the customer message their own place.
Customers configure options, upload files or reorder a saved specification. We connect those choices to pricing and payment, and to the information staff need for production.
The information exists, spread across records, files and systems. A focused screen brings it together and makes the next review, approval or handover obvious.
What you get
We map intake to completion with your team, including the decisions that move a job along. “Quote approved”, “work started” and “paid” each have a clear meaning, so everyone knows what has to happen before the next step.
Queues, job details, customer forms, admin controls, each showing what’s needed at that point. Drafts, revisions and the odd path get designed in, because that’s how work actually goes.
The job stays attached to its artwork, specification, approval or payment. Where access allows, it talks to the payment, commerce, SMS or printing services you already use, and each keeps its own role.
Who can see and do what, including authenticated admin. What happens when something fails and what operators need to look at. How to use it, and what to do when it needs attention.
How it goes
The first version is small and in use early. That’s where the real requirements come from.
Inputs, decisions, handovers, the systems already involved. We agree a first scope with a clear definition of complete.
Realistic examples, real language, real screens. We check the information carried forward is what the next person needs, and adjust.
Permissions, connected services and failure paths checked. Rollout agreed, operating steps explained, maintenance responsibilities set before it’s part of the day.
Recent custom build
One system for repair jobs, quotes, approvals and customer updates.
MSS Repairs · Repair operations
Quote, approval, workshop queue, label, SMS, Shopify POS payment. One record for a repair, from drop off to pickup.
Common questions
When a recurring job has requirements your existing tools handle badly, and the cost of that is real. If an app or a scheduled import would do it, we'll show you how to set that up.
Yes, and usually should. One handover or one recurring task, with a clear start, an output someone uses and a way to tell if it’s working.
Often. We check APIs, data formats, access and permissions first. The systems you have keep doing what they're good at.
Yes. Roles are shaped around what each person actually needs to see and do, and checked before launch.
We agree handover and maintenance. Real use tells you what’s next; each addition gets weighed against the workflow and systems already in place.
Work directly with Chris
A real example, ideally an awkward one.
