| Customer returns portal | 4.5 / 5- Hosted portal on your own domain, gift returns, 14 languages and photo or video requests
- Photo requests need Workflows on Essential
| 4 / 5- Branded page with reason groups, image uploads and 17 languages
- Custom domain, embedded page and auto translation need Premium
| 4.5 / 5- Branded portal with follow up questions, image upload and custom CSS
- Video upload is an add on; two languages on Premium, unlimited on Pro
| 3 / 5- Branded portal with resolutions set per order, customer and item; standard returns without an account
- Instant refunds need a Refundid account with identity and Australian bank details; photo uploads not documented
| 2.5 / 5- Self serve returns from the order status page with category based reasons and checkout branding
- Needs new customer accounts; no photos; sign in by email code only
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| Exchanges | 4.5 / 5- Variant, advanced and Shop Now exchanges, Shopify native exchange orders, instant exchange on a card hold
- Shop Now, instant exchange and bonus credit are on Advanced; price differences need Stripe
| 4 / 5- Variant exchange and shop for refund value on the storefront with bonus credit, instant exchange on a Stripe hold
- Exchange for other items and instant exchange need Premium
| 4 / 5- Variant, Shop Now on the storefront and instant exchange, with bonus credit for switching from a refund
- Shop Now needs Premium and the app embed; instant exchange is an add on with Stripe
| 3.5 / 5- Variant and any item exchanges created as standard orders, instant exchange shipped before the return arrives at Refundid's risk
- No exchange bonus credit documented; top ups paid by the shopper
| 2 / 5- Staff add exchange items when approving a return, in admin or on POS Pro
- Customers cannot request an exchange; no shop now; balances collected by invoice
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| Refund speed and store credit | 4 / 5- Refund on submission, in transit or on delivery per outcome; gift card or Shopify native store credit
- Instant refunds through Reshop only where enabled for AUD stores; instant returns in beta
| 4 / 5- Refund to original payment, Shopify native store credit with bonus credit, or gift cards
- Bonus credit does not apply to refunds or exchanges; refund timing triggers not documented
| 3.5 / 5- Auto refund on approval, transit, receipt or validation, with Refundid instant refunds as an option
- Auto refund is an add on; store credit is a discount code, not Shopify store credit
| 5 / 5- Refund to the customer's bank within seconds, funded by Refundid at its risk, plus store credit at 110%
- Instant refunds need the shopper's identity and Australian bank account; declined returns are charged back to the shopper
| 3 / 5- Refund now or later to original payment, store credit or both
- Up to ten business days to land; transaction fees on store credit orders for stores created from May 2025 unless on Plus with Shopify Payments
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| Return rules and fraud controls | 4.5 / 5- Windows from delivery, tag based final sale and exchange only, handling fees, workflows on customer and order conditions, blocklists and machine learning risk scores
- Fraud prevention listed under Advanced
| 4 / 5- Windows from order, fulfilment or delivery, blocklists, one return per order, workflows with fees and manual review, fraud scoring
- Workflows, fraud prevention and delivery based windows need Premium
| 4.5 / 5- Policy rules with date windows, tags, collections and RMA counts, restocking and label fees, per rule automation and ReturnScore
- Final sale is built from tags rather than a setting
| 3.5 / 5- Rules by item, order and customer, adjusted rules for loyal customers, blocks for costly returners and identity verified instant refunds
- Restocking fee settings not documented; approvals lean on Refundid's risk engine
| 2.5 / 5- Return window, final sale, a flat return shipping fee and a percentage restocking fee, set per market
- Every request approved by staff; fees not enforced on POS; no customer level rules
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| Australian shipping and labels | 3 / 5- Australia Post eParcel through EasyPost or your own account, printerless drop off at Australia Post
- MyPost Business not supported; no Shippit or Starshipit; labels at your own carrier rates
| 3.5 / 5- Australia Post with more than 40 services and barcode drop off, plus a drop off point locator
- Three carrier accounts on Essentials; shopper pickups are Enterprise only
| 3.5 / 5- Australia Post eParcel pay on scan labels, Starshipit, and Ship by ReturnGO domestic labels billed in local currency
- Australia Post needs Premium and has no QR codes; ShipStation cannot make return labels
| 4.5 / 5- Australia Post, StarTrack, Shippit, Starshipit, CouriersPlease, Aramex and more, QR returns and pickups, labels billed per label
- Drop off and QR detail per carrier not documented
| 1 / 5- No return labels for Australian stores; upload your own label or ask the customer to buy one
- Label generation is United States only
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| Warehouse, WMS and 3PL | 4.5 / 5- ASN reports, grading and disposition, restock on delivery or after inspection, ShipHero, ShipBob and NetSuite, full API and webhooks
- API access depends on plan; no Cin7 or ShipStation article
| 3.5 / 5- Receive, grade and restock from the RMA, ShipBob and NetSuite RMA sync, webhooks with retries
- API, webhooks and integrations need Premium; no Cin7
| 4 / 5- Item validation with images that triggers refunds and restocks, ShipHero, ShipBob, Cin7 Omni and NetSuite, API with webhooks
- Validation is Pro or an add on; Cin7 needs Enterprise; API on Pro
| 3.5 / 5- Scan app to receive and close returns, restock to the original location, Cin7, NetSuite, Brightpearl and Apparel21 integrations, API and webhooks
- API documentation not public
| 3.5 / 5- Receive, restock to a location and refund in one step, with full return objects, mutations and webhooks in the Admin API
- No inspection form; warehouse links are your own integration
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| Shopify POS and in store returns | 4 / 5- Loop POS for Australia and AUD, buy online return in store, drop off in store with a QR code, native POS extension in beta
- Standalone app on iOS only; POS extension does not do exchanges yet
| 4 / 5- Shopify POS extension for in store returns and online requests, with refunds, store credit and exchanges
- Premium plan; needs Shopify's exchange API enabled
| 2.5 / 5- Buy online return in store handled by staff creating the RMA in the dashboard
- No POS extension; manual lookup by order number
| 2 / 5- In store intake and scan workflows configured per location
- No Shopify POS integration documented; the help centre says returns must be shipped back
| 4 / 5- Returns and exchanges in the POS cart, Shop app QR returns and unverified returns
- Exchanges and return rules need POS Pro; restock at the processing location only
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| Reporting | 4.5 / 5- Dashboards for returns, logistics, products and customers, scheduled exports and return insights
- Advanced analytics by plan; data refreshes in six to eight hours
| 4 / 5- Retained revenue, return rates, top reasons, label costs and CSV export on all plans
- Transit and custom reports need Premium or Enterprise
| 4 / 5- RMA values, reasons, retained revenue and processing costs, with CSV download
- Advanced analytics on Pro; data one day behind
| 3 / 5- Return reasons, item and store return rates, processing times and repurchase within 24 hours, refreshed daily
- No CSV export documented
| 2 / 5- Sales reversals, return reason and returned quantity dimensions, store credit reports
- No returns dashboard or retained revenue view
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| Plan limits and pricing | 2.5 / 5- Essential from $155 and Advanced from $340 a month plus usage; a free plan funded by a United States checkout fee
- Usage minimums by contract; free labels are United States and Canada only
| 4 / 5- Essentials $19 with 20 returns a month and Premium $119 with 100, overage published, seven day trial
- API, POS and workflows need Premium
| 3.5 / 5- Premium $147 with 110 returns and Pro $297 with 300, overage published, 14 day trial
- Auto refund, validation and instant exchange are priced add ons
| 3 / 5- Core at $399 a month for up to 85 returns with no per return billing; Checkout+ at no monthly cost funded by a shopper opt in
- Currency differs between the site and the App Store; custom pricing above 85 returns
| 4.5 / 5- Included on every Shopify plan with no return fees
- POS Pro at AUD 129 a location for exchanges; store credit orders can carry transaction fees
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| Setup and merchant workload | 3 / 5- Onboarding specialist, portal launch without developers, 15 to 45 days to go live
- Stripe for fees and upsells; Shop Now on the storefront needs a developer
| 3.5 / 5- Eleven step self serve setup and 24 hour email support
- Chat and faster responses are paid support tiers
| 3.5 / 5- Self serve install with a one to one onboarding session, chat and email support around the clock on weekdays
- App embed for Shop Now; no launch time published
| 4 / 5- Refundid builds the portal and policy at no charge, with a local Australian support team
- Shoppers must verify identity for instant refunds; support hours not published
| 3.5 / 5- Switch on self serve returns and rules in settings; every request is approved by staff
- Legacy customer accounts must be upgraded first
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| Overall returns fit | 4 / 5 | 3.75 / 5 | 3.75 / 5 | 3.5 / 5 | 2.75 / 5 |
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